Paying your charges

Direct debit

If you pay by direct debit, we will automatically amend your payments and let you know the new direct debit amount at least 10 working days before the payment is taken. If you pay in any other way, you will need to adjust your payments yourself.


Online services and support

You can check your balance, see statements and make payments online at any time via your online account.


If you are experiencing financial difficulties and finding it hard to cover your rent or service charges, please click here for information and assistance you may be entitled to, as well as details of organisations that offer free benefits and debt advice.


We hope the information provided on this page will help to answer any queries you have in relation to your charges. If you have a query that hasn't been answered, please contact us via your online account or by emailing [email protected].