You talked, we listened

 

Grounds maintenance

In May 2023, our four new grounds maintenance contractors set to work across their respective areas. It was peak growing season and they had some issues to pick up from the previous contractor, so it was a challenging start. Despite this, we are making progress.

 

We are keen to engage with customers to help drive continuous improvement. One way we are achieving this is through our Green Team. The team consists of customer volunteers who audit the quality of grounds maintenance in their area every month and let us know what is going well and what needs to be improved.

 

If you'd like to get involved and become a Green Team volunteer, please register here.

 

Leaseholder drop-in sessions (Extra Care)

Drop-in sessions are a great opportunity if you have queries about your service charges or lease. These one-to-one discussions are confidential and allow you to address any concerns with our Home Ownership Manager.