Grounds maintenance
Since May 2023, our four grounds maintenance contractors have been working across their respective areas. We are pleased to have seen a marked improvement in customer satisfaction levels regarding their services and the communal grounds around our properties.
We are keen to engage with customers to help drive continuous improvement. One way we are achieving this is through our Green Team. The team consists of customer volunteers who audit the quality of grounds maintenance in their area every month and let us know what is going well and what needs to be improved.
If you'd like to get involved and become a Green Team volunteer, please register here.
Leaseholder drop-in sessions (Extra Care)
Drop-in sessions are a great opportunity if you have queries about your service charges or lease. These one-to-one discussions are confidential and allow you to address any concerns with our Home Ownership Manager.