Our Money Matters Team

Our Money Matters Team


The team of four is made up of the Money Matters Manager, two Money Matters Advisers and a Wellbeing Adviser.


The Money Matters Advisers are here to help maximise our customers’ income. They carry out benefit checks, help customers make benefits claims and challenge unfair decisions made by the Local Authority or the Department for Work and Pensions (DWP). They also offer basic budgeting advice, and process referrals to our Financial Support Fund.


The Wellbeing Adviser offers a more holistic service to our vulnerable customers who could be experiencing more complex issues, such as mental health, hoarding and substance misuse. Their aim is to enable these customers to maintain their independence, sustain their service charges and access support services.


If you require support from either of these services, please email [email protected].


The information we provide is intended for guidance only and does not constitute legal advice.


The pages below detail a number of ways in which they can help you. They also contain some top tips for budgeting and cost-of-living support schemes.