Complaints and compliments

Complaints

We take pride in delivering great customer service to our residents. However, occasionally, things can go wrong. We need to know when this happens so we can put things right and learn from any mistakes.

 

Our current complaints policy can be found here.

 

Compliments

We also want to know when things are going well, because it means we're heading in the right direction. See what some of our customers have said about our service below.

Complaints and compliments

 

We'd love to hear what you think about our service. If you have an experience you'd like to share, please get in touch using the form below:


Share your experience

Name*

Email address*

Telephone number*

Please tell us about your experience:*

By clicking 'submit', you confirm that you are a Weald Living resident over the age of 18 and agree for us to contact you for more information, if needed, using the contact details above.
Please be assured your comments will not be made publicly available without your consent.

Please leave this field blank


Making a complaint

Please complete and submit this form, giving as much detail as possible. You will receive a response from us within 10 working days.

Please tell us what has happened. Include dates/names where possible.*

How has this affected you?*

How would you like us to resolve this issue?*

What is the best way to contact you about your complaint?*

Do you need a friend or family member to act on your behalf in resolving this complaint?*

If yes, please provide their name and contact details

Your Name*

Phone*

Address*

Email address*