Surveys give us a better understanding of how the services we provide are performing for our customers.
Customer satisfaction
We carry out a number of customer satisfaction surveys including:
Tenant Satisfaction measures (TSMs): launched by the Housing Regulator for the 2023/24 year, all housing associations must carry out an annual satisfaction survey to comply with regulatory requirements. There are 12 measures we ask customers about, and a further 10 measures we collect ourselves. You can also learn more about how we run the survey on this page.
Our overall satisfaction for the financial year 2025/26 was 84.1%.
Homeowners Survey: our Homeowners Survey goes out once a year in June/July. This goes to every leaseholder, including shared ownership and shared equity customers.
