Report a repair


The best way to report a repair online is by email to or you can call us on  01403 226060


You should always phone us if it is an emergency. A list of what constitutes as an emergency can be found here. If you can't speak or hear on the phone, you could contact the Next Generation Text service at who can arrange to read your words / type a reply.


We offer appointments from Monday to Friday during the following time slots:


 8.00am - 1.00pm 

8.00am - 5.30pm 
10.00am - 2.30pm
12 noon - 5.30pm


We will remind you in advance, by text message, when your appointment is due and when our operative is on their way. Please make sure that we have an up-to-date mobile number for you when you book your appointment. 

Please note: If we are called out to do a repair and find that the damage has been caused deliberately or through neglect, we will charge you for the cost of the repair.

What we expect of you

  • You must ensure that an appropriate adult (aged 18 or over) is present to let us in.
  • Please make sure the area likely to be affected by the work is clean and clear of obstructions, and that children and pets are kept at a safe distance.
  • Please treat our staff and contractors with respect and do not abuse or threaten them.


For what to expect when contractors are on site, click here to download our Code of Conduct for Contractors.

Privacy notice: We are collecting your information in order for you to report a repair. We may pass your details on to a third party if a specialist repair is needed. For more information on how we handle your data, go to

Report a repair


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Details of the repair you are requesting

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