Your input and feedback is really important to us, which is why we're always looking for new ways for you to get involved and share your views. Some of the ways you can currently do this include:
Telephone interviews
The chance to have a conversation and provide feedback over a telephone call.
Surveys
We carry out several surveys throughout the year, ranging from our overall service to specific things, such as complaints. The results of these surveys give us great insight and help us identify where we need to improve.
You can find more information about our surveys and how we use them here.
Your Voice register
Join our list of customers who have expressed an interest in our engagement activities. You’ll be the first to hear about opportunities to get involved.
Resident Board members
It's also important for us to ensure that our customers' voice is heard at a strategic level; which is why our Board is not only made up of local independent business people and members of our executive team, but also includes two of our residents.
It's the responsibility of our Board to:
To read more about our current Board members, click here.
Scheme meetings
If you live in one of our extra care or retirement schemes, there are often resident led meetings and coffee mornings. These are great opportunities to discuss ideas or concerns with your neighbours and feed them back to your scheme manager.
Policy review group
If you'd like to have a say in Saxon Weald’s policies, you can do so through our Policy Review Group. We’ll send you an e-mail every time a key operational or customer facing policy is due to be reviewed, or when we are bringing in a new policy.
Focus groups
Customer focus groups meet with Saxon Weald, to discuss particular services or improvement programmes. They are a great opportunity to share your ideas and give us your views and opinions.
Focus groups meet and discuss a specific topic or new idea. We also offer a hybrid way of meeting, so you can get involved from the comfort of your own home if you can’t make it to a meeting in person.
Resident Community Inspectors
A Resident Community Inspector is a resident that carries out regular checks on communal areas and communal parking areas where they live, using a checklist of expected standards. They ensure all areas are maintained to an acceptable standard and feedback their findings on a monthly basis to Saxon Weald.
Green Team
The opportunity to give feedback on grounds maintenance in your area.
Task and Finish groups
A Task and Finish group is a panel of residents who get together to influence the way Saxon Weald delivers services to residents. As a Task and Finish group member, you will give an independent customer view of how our services can be improved and delivered.
To find out more about our Task and Finish groups, please read our leaflet here.
If you're keen to get involved, please fill out the form below. We'll keep your details on file and get in touch with opportunities when they become available. We look forward to working with you!
Get involved
PDF 657 kB
