Universal Credit


How to apply for Universal Credit


If you need to apply for Universal Credit you can do this online by clicking here.


If you need support with making a claim, Citizens Advice provide a 'Help to Claim' service. This includes filling in the application form, collecting relevant evidence, preparing you for your first Jobcentre appointment and checking your first payment is correct.


You can access this service through their website or by speaking to an advisor through their free Help to Claim service by calling 0800 144 8444. You can also access their online advice on Universal Credit at any time.


GetOnline@Home offer affordable and internet ready computers if you receive eligible benefits. For more information click here.


If you don't have a computer at home, you can usually access one free of charge at:


All West Sussex libraries have free Wi-Fi, as well as computers with internet access, email services and Microsoft office applications. For more information click here.


Please be aware that for Universal Credit:

  • you have to apply as a couple if you and your partner live together. You don't need to be married.
  • you must contact your local Jobcentre Plus within seven days to make an appointment with a work coach after you apply.
  • you'll need three items of identification, preferably photo ID (passport or driving licence).
  • you may have to wait up to five weeks before you receive any money after you've made a claim. You can apply for an advance payment here.
  • the advance payment can now be paid back in 12 months if you applied before 12 April 2021 and 24 months if you applied after 12 April 2021. There are other options to consider first such as food and fuel vouchers. Please contact us to find out more at moneymatters@saxonweald.com


How will Universal Credit be paid to me?


It will be paid monthly in arrears into your bank account. You can use budget planners to help you work out how much money you'll have each month and keep track of where you'll spend it. Money Helper has a budget calculator that could help.


How can I pay my rent and/or service charges to Saxon Weald?


The easiest way to make sure your rent is paid on time is to set up a Direct Debit.


You can also check your balance and make payments at a time that suits you through our online services.


If you don't pay your rent or service charges on time, you could end up losing your home.


Find out if you're missing out on financial help by using the benefits calculator to work out your possible entitlements. 


Further information and advice can be found on the government website www.gov.uk or by emailing our Money Matters team moneymatters@saxonweald.com.